MainStay Suites Extended Stay Hotel Casa Grande

Worst hotel in America. The manager should be ashamed of this flaming pile of garbage hotel. The room was filthy. The window doesn’t close all the way and let’s in heat noise and smoke from the parking lot. The door had clear damage from a previous break-in. The couch was filthy and had several holes. There were what appear to be bloody fingerprints on the bedside lampshade. The floor was sticky. The pillows smelled like body odor. My company had booked me for 8 nights but checked out early because it was disgusting. I have been trying to speak with the manager to get those charges reversed for the nights I was not there, but the manager refuses to return my calls. The front desk girl is rude and told me the manager would be too busy in meetings and then shopping to return my calls about this horrible experience. Also, lock your car doors, the parking lot is a favorite hangout for meth ******* at night. If you are dumb enough or brave enough to stay at this flaming bag of feces, expect to be robbed. I’ve stayed at cleaner and safer hotels in Tijuana, MX. One star is far more than this disgusting place deserves

If I could give our room a -100 I would. We travel a lot and stay in hotels quite frequently. This is by far the most disgusting room we have ever had. We would have stayed elsewhere, however; there were no other hotels available for our large family. Upon entering the hotel, we were told there is not an elevator only stairs, so we take the stairs, and the carpets on the stairs are completely threaded bare and filthy. Entering our room took our breath away by the sheer amount of filth. The floors are tile and laminate and appear they have not been cleaned in ages considering the dirt and debris still on the floor. There were dirty handprints on the white walls and door. The window has a large unsafe crack running through it. There was old food left in the cabinets. When our daughter went to shower she had to wipe off the area to set the soap on since it had not been cleaned and left a very clear brown spot on the wash rag. The white towels were either dirty or stained. When we asked for a different room we were told there were not any available. And then when we complained about the cleanliness we were told we could find elsewhere to stay if we liked but we would not receive a refund. The only “good” thing I can report is the sheets smelled of bleach, so we presume they were clean.

The worst place we have ever stayed in. It was an older place and very dirty. We wore our flip flops inside, tub/shower old and like mold around shower and water spout where they are attached to wall. We tried finding other hotels to stay at for rest of our visit but none available. Didn’t even want to give one star!! We had to suck it up